1. Introduction
rx88Welcome to . We understand that many users have concerns about the security of their personal information on online gaming platforms. This Privacy Policy This document is designed to give you full transparency — what information we collect, why we collect it, where it is stored, and what rights you have.
Rx88 is a responsible online gaming platform serving players in Bangladesh and across South Asia. By using our services, you automatically agree to this Privacy Policyyou will be considered to have accepted the terms outlined in . Please read it carefully.
Our Privacy Policy is built in accordance with GDPR (General Data Protection Regulation) and the highest international data protection standards. Earning and maintaining your trust matters more to us than business success.
This Privacy Policy applies solely to the rx88 platform (https://rx88.blog). Third-party websites and payment providers operate under their own separate privacy policies.
2. What Information We Collect
When you create an account or use our services at rx88, we collect several types of information. This data falls into three categories:
A) Information Provided Directly
Information you provide directly:
- Full name, date of birth, gender
- Email Address & Mobile Number
- Residential address and country
- National ID or passport number (for KYC verification)
- Payment method details (Mobile Banking, Nagad, bank account)
- Messages and complaints submitted to customer support
B) Automatically Collected Information
Automatically collected while you use the platform:
- IP Address & Device Information
- Browser type and operating system
- Login time, session duration, and activity logs
- Gaming History & Transaction Records
- Information from Cookies & Similar Tracking Technologies
C) Information Received from Third Parties
- Transaction verification data from payment providers
- Risk assessment data from fraud prevention services
- KYC confirmation data from identity verification agencies
Important: We never store your password or full payment card number. Such sensitive information is always kept in encrypted form.
3. How Your Information Is Used
Rx88 uses your information only for specific, legitimate purposes. We never use data beyond what is necessary. The primary uses are:
For registration, login, password reset, and profile updates.
For verifying deposits, withdrawals, and transactions.
To detect and prevent suspicious activity.
To address your complaints and answer your questions.
To analyze and improve the platform experience.
To meet regulatory requirements and comply with legal obligations.
4. How Long Your Information Is Retained
We do not retain any information longer than necessary. The table below outlines the retention period for each data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 Years | AML Compliance |
| Login Logs & Session Data | 12 Months | Security & Fraud Prevention |
| Customer Support Chat | 24 Months | Ensuring Quality of Service |
| Marketing Preferences | Until consent is withdrawn | Based on User Preferences |
Once the retention period expires, data is securely deleted or anonymized.
5. Who Your Information Is Shared With
Rx88 respects your privacy to the highest degree. We never sell your data. However, limited sharing may be necessary to operate our services:
- Payment Providers: Mobile Banking, Nagad, Rocket — only the minimum information required to process transactions.
- Identity Verification Agencies: to complete the KYC process.
- Fraud Prevention Services: To detect suspicious activity.
- Legal Authorities: To comply with court orders or directives from regulatory bodies.
- Cloud & Hosting Providers: For data storage and management (strict confidentiality agreements are in place with all parties).
All our third-party partners operate under strict data protection agreements and are not permitted to use your information for their own purposes.
6. Cookie Policy
Rx88 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
- Performance Cookies: To measure site loading speed and performance.
- Functional Cookies: To remember your language preferences and other settings.
- Analytics Cookies: To analyze which pages are visited most frequently (no personal data involved).
You can disable non-essential cookies through your browser settings, though this may limit certain features.
7. Your Rights Regarding Your Information
Under the rx88 Privacy Policy, you hold the following rights. To exercise any of these rights, please contact our support team:
- Right to Access: You can find out what information we hold about you.
- Right to Rectification: You can update any incorrect or incomplete information.
- Right to Erasure: You can request that your data be deleted under certain conditions.
- Right to Restrict Processing: You can restrict how your data is used in certain circumstances.
- Right to Data Portability: You can receive your data in a machine-readable format.
- Right to Object: You can opt out of marketing communications at any time.
Upon receiving your request, we typically 30 Business Days We respond within the specified timeframe. In urgent cases, this period is reduced.
8. Protection of Minors
Rx88 is strictly committed to protecting minors. Our services are only for For users aged 18 and above for. We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that data has been collected from a minor, the account will be immediately closed and all associated data will be permanently deleted.
If you believe a minor is using rx88, please notify us immediately. We will take action without delay.
9. Security Measures
To protect your information, rx88 applies multiple layers of security:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Firewall & Intrusion Detection: Blocks unauthorized access.
- Regular Security Audits: Periodic audits conducted by third-party experts.
- Staff Training: Every staff member is trained and bound by oath in data handling.
- Data Backup: Regular encrypted backups stored on secure servers.
However, no system on the internet is 100% guaranteed. In the event of a data breach, we will notify affected users within the legally required timeframe.
10. Privacy Policy Changes
Rx88 may from time to time update this Privacy Policy may update. Any changes will be published on this page, and the "Last Updated" date at the top will be revised accordingly. For significant changes, a separate notice will be sent to your registered email address.
Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.
11. Contact Us
For any questions, concerns, or requests regarding our Privacy Policy, please contact our dedicated Data Protection team:
Email: [email protected]
We typically respond within 2–3 business days. Urgent privacy matters are handled on a priority basis.